Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we collect:

• Name and email address for order processing and delivery
• Payment information (processed securely through third-party processors)
• Design files and project details you submit for rendering
• Communication records for customer support

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use your information to:

• Process your orders and deliver rendered images
• Provide customer support and respond to inquiries
• Improve our AI rendering technology and services
• Send order confirmations and delivery notifications
• Comply with legal obligations and prevent fraud
• Analyze website usage to improve user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who assist in operating our business (payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Design File Security and Confidentiality

Your design files and project information are treated with the highest level of confidentiality:

• Files are encrypted during transmission and storage
• Access is limited to authorized personnel only
• Files are automatically deleted after service completion
• We never share your designs with competitors or other clients
• Strict non-disclosure agreements with all team members

5. Data Retention

We retain your information for the following periods:

• Design Files: Deleted within 30 days of project completion
• Order Information: Retained for 7 years for business and tax purposes
• Communication Records: Retained for 3 years for customer service purposes
• Website Analytics: Anonymized data retained indefinitely for service improvement

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at hello@kitchenglow.photo

8. Security Measures

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Limited access controls and authentication
• Employee training on data protection practices

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: